Seghezzi, Arianna; Mangiaracina, Riccardo - In: International Journal of Retail & Distribution Management 49 (2020) 4, pp. 531-549
Purpose: This paper focusses on on-demand food delivery (ODFD), i.e. the delivery of freshly prepared meals to customers' homes, enabled by the use of online platforms. In ODFD, a key process is represented by last-mile deliveries (LMDs): they directly affect customers (the delivery price...