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~isPartOf:"International journal of auditing : IJA"
~isPartOf:"Journal of service management"
~subject:"Dienstleistungsqualität"
~subject:"Health care system"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Health care system
Service quality
160
Financial audit
61
Wirtschaftsprüfung
61
Customer satisfaction
46
Kundenzufriedenheit
46
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
audit quality
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Financial statement audit
19
Jahresabschlussprüfung
19
Customer integration
15
Kundenintegration
15
Fee (Remuneration)
14
Honorar
14
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Accounting policy
8
Arbeitszufriedenheit
8
Beschwerdemanagement
8
Bilanzpolitik
8
Complaint management
8
Job satisfaction
8
Quality management
8
Qualitätsmanagement
8
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Article
157
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3
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Article in journal
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160
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English
160
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Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Baskerville, Rachel
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Chi, Wuchun
2
Elg, Mattias
2
Engström, Jon
2
Hillebrand, Bas
2
Hong, Philip K.
2
Jaakkola, Elina
2
Joosten, Herm
2
Knechel, W. Robert
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Porter, Brenda Ann
2
Quick, Reiner
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Sundgren, Stefan
2
Svanström, Tobias
2
Willems, Kim
2
Wu, Luorong
2
Zhou, Jian
2
Ó hÓgartaigh, Ciarán
2
Ahmed, Kamran
1
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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International journal of auditing : IJA
Journal of service management
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
55
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ECONIS (ZBW)
160
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160
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1
Engagement partner identification format and audit quality
Bédard, Jean
;
Brousseau, Carl
;
Sirois, Louis-Philippe
- In:
International journal of auditing : IJA
28
(
2024
)
1
,
pp. 97-124
Persistent link: https://www.econbiz.de/10014468796
Saved in:
2
Auditor-provided non-audit services and perceived audit quality : evidence from the cost of equity and debt capital
Friedrich, Christian
;
Quick, Reiner
;
Schmidt, Florian
- In:
International journal of auditing : IJA
28
(
2024
)
2
,
pp. 388-407
Persistent link: https://www.econbiz.de/10014532551
Saved in:
3
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
4
Service performance assurance for small charities : experiences from New Zealand
Xu, Gina
;
Yang, Cherrie
- In:
International journal of auditing : IJA
27
(
2023
)
4
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014427756
Saved in:
5
Determinants and quality of audits and reviews of small charities financial statements
Yang, Yitang
;
Simnett, Roger
- In:
International journal of auditing : IJA
27
(
2023
)
4
,
pp. 220-240
Persistent link: https://www.econbiz.de/10014427759
Saved in:
6
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
7
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
8
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
9
Can prohibitions of non-audit services and an expanded auditor liability improve audit quality?
Quick, Reiner
- In:
International journal of auditing : IJA
26
(
2022
)
1
,
pp. 18-22
Persistent link: https://www.econbiz.de/10013162994
Saved in:
10
Effects of regulatory enforcement style and audit firm remedial actions on investors' perceptions of audit quality
Huang, Xiaowen
;
Ko, John C. W.
;
Phang, Soon-Yeow
- In:
International journal of auditing : IJA
26
(
2022
)
4
,
pp. 553-571
Persistent link: https://www.econbiz.de/10013415037
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