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~isPartOf:"International journal of bank marketing"
~subject:"Customer satisfaction"
~type:"article"
~type:"book"
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Customer satisfaction
Customer integration
5
Kundenintegration
5
Beziehungsmarketing
4
Relationship marketing
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Betriebliche Wertschöpfung
3
Value creation
3
Customer value
2
Dienstleistungsqualität
2
Kundenwert
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Kundenzufriedenheit
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Service quality
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Arbeitszufriedenheit
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Bank
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Bankgeschäft
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Banking
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Banking services
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Co-creation behaviors
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Co-production
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Co-production enjoyment
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Co-production intensity
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Consumer behaviour
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Corporate Social Responsibility
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Corporate hypocrisy
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Corporate reputation
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Corporate social responsibility
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Customer co-creation behaviors
1
Customer engagement
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Customer power
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Customer service
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Customer support
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Customer value co-creation
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Electronic Banking
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Electronic banking
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Employee adaptability
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Firmenimage
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Frontline employees
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Job satisfaction
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Job stress
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Hau Nguyen Le
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Rouyer, Ellen
1
Thuy Ngoc Pham
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Tram-Anh Ngoc Pham
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Wang, Chung-Yu
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Wu, Li-Wei
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International journal of bank marketing
Journal of retailing and consumer services
21
Journal of business research : JBR
14
International journal of hospitality management
10
The journal of services marketing
9
The service industries journal
9
Journal of service management
7
Journal of hospitality marketing & management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Service business
6
Tourism management : research, policies, practice
6
Cogent business & management
5
European journal of marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of the Academy of Marketing Science
4
Management decision : MD
4
Services marketing quarterly
4
From customer retention to a holistic stakeholder management system : living a vision
3
International journal of quality and service sciences
3
Journal of marketing management : MM
3
Journal of service research
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
The journal of business & industrial marketing
3
The journal of consumer marketing
3
Total quality management & business excellence
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management perspectives : TMP
3
Asia Pacific journal of marketing and logistics
2
Customer engagement marketing
2
Fokus Dienstleistungsmarketing
2
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
2
International journal of consumer studies
2
International journal of contemporary hospitality management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of market research
2
International journal of services and operations management : IJSOM
2
Journal of Islamic marketing
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The transformative outcomes of frontline employee adaptability for service value co-creation : a study of the banking sector
Hau Nguyen Le
;
Tram-Anh Ngoc Pham
;
Thuy Ngoc Pham
- In:
International journal of bank marketing
40
(
2022
)
3
,
pp. 401-424
Persistent link: https://www.econbiz.de/10013396353
Saved in:
2
Value co-creation or value co-destruction : co-production and its double-sided effect
Wu, Li-Wei
;
Rouyer, Ellen
;
Wang, Chung-Yu
- In:
International journal of bank marketing
40
(
2022
)
4
,
pp. 842-864
Persistent link: https://www.econbiz.de/10013396423
Saved in:
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