//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Fan, Alei"
~subject:"Dienstleistungsmarketing"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmarketing
Emotion
Konsumentenverhalten
Behavior intention
1
Beziehungsmarketing
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Kundenservice
1
Kundenzufriedenheit
1
Relationship marketing
1
Service quality
1
customer participation
1
perceived control
1
satisfaction
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Fan, Alei
Baker, Melissa A.
1
Benoit, Sabine
1
Bish, Rachael
1
Chen, Haipeng
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Coleman, Linda Jane
1
DiPietro, Robin B.
1
Guan, Xinhua
1
Haberern, Lauren
1
Hartman, Katherine B.
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Hua, Nan
1
Jin, Dan
1
Kim, Youngsun Sean
1
Koc, Erdogan
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Larivière, Bart
1
Lim, Weng Marc
1
Lopes, Sergio Dominique
1
Lundberg, Heléne
1
Ma, Junzhao
1
Mena, Miguela
1
Meyer, Tracy
1
Miao, Li
1
Palmeira, Mauricio
1
Prentice, Catherine
1
Ramkissoon, Haywantee
1
Ro, Heejung
1
Salehi-Esfahani, Saba
1
Scribner, Lisa L.
1
Shan, Minghui
1
Sharifi, Seyed Shahin
1
Shoukat, Muhammad Haroon
1
Sjödin, Ulrika
1
Spassova, Gerri
1
more ...
less ...
Published in...
All
International journal of business and economics
Journal of hospitality marketing & management
Managing service quality : MSQ ; an international journal
International journal of hospitality management
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->