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~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Shan, Minghui"
~subject:"Dienstleistungsmarketing"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
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International journal of business and economics
Journal of hospitality marketing & management
Managing service quality : MSQ ; an international journal
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Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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