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~isPartOf:"International journal of business and economics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Vermeir, Iris"
~subject:"Emotion"
~subject:"Kabelfernsehen"
~subject:"Konsumentenverhalten"
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International journal of business and economics
Managing service quality : MSQ ; an international journal
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Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
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