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~isPartOf:"International journal of business and systems research"
~subject:"Customer satisfaction"
~subject:"Industrie"
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Customer satisfaction
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Quality management
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Alavi, Jafar
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Prabhushankar, G. V.
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Sunil Kumar, C. V.
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International journal of business and systems research
International journal of productivity and quality management : IJPQM
120
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
85
The TQM journal : the international review of organizational improvement
78
International journal of quality & reliability management
60
International journal of production research
51
Total quality management & business excellence
45
International journal of six sigma and competitive advantage : IJSSCA
33
International journal of production economics
28
International journal of services and operations management
27
Quality management journal : QMJ
22
International journal of process management and benchmarking : IJPMB
20
Benchmarking : an international journal ; BIJ
13
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
Business process management journal
12
Cogent business & management
11
International journal of hospitality management
11
International journal of technology, policy and management : IJTPM
11
Journal of industrial engineering and management : JIEM
11
International journal of services and operations management : IJSOM
10
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
International journal of business excellence : IJBEX
9
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
International journal of services, economics and management
8
The international journal of productivity and performance management : IJPPM
8
Benchmarking : an international journal
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of quality and innovation
7
International journal of technology management : IJTM
7
Journal of hospitality marketing & management
7
Journal of operations management
7
The journal of services marketing
7
European journal of operational research : EJOR
6
IEEE transactions on engineering management : EM
6
The international journal of productivity and performance management
6
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1
A literature review on lean, Six Sigma and ISO 9001:2015 in manufacturing industry to improve process performance
Veena, T. R.
;
Prabhushankar, G. V.
- In:
International journal of business and systems research
13
(
2019
)
2
,
pp. 162-180
Persistent link: https://www.econbiz.de/10012101745
Saved in:
2
System dynamics model for service quality improvement : a case study of Surakarta tourism, Indonesia
Novani, Santi
;
Mayangsari, Lidia
;
Prihadi, Nurtami
; …
- In:
International journal of business and systems research
13
(
2019
)
4
,
pp. 468-493
Persistent link: https://www.econbiz.de/10012145776
Saved in:
3
Analysis of suppliers' preferences to a manufacturer using Kano model and performance value analysis
Sunil Kumar, C. V.
;
Routroy, Srikanta
- In:
International journal of business and systems research
11
(
2017
)
1/2
,
pp. 6-27
Persistent link: https://www.econbiz.de/10011849731
Saved in:
4
Productivity improvement through lean initiative in a surgical equipment manufacturing company : a case study
Saleeshya, P. G.
;
Bhadran, Ajai
- In:
International journal of business and systems research
9
(
2015
)
4
,
pp. 297-314
Persistent link: https://www.econbiz.de/10011589058
Saved in:
5
An examination of the implementation and effectiveness of process improvement initiatives in manufacturing operational systems
Yasin, Mahmoud M.
;
Small, Michael H.
;
Alavi, Jafar
; …
- In:
International journal of business and systems research
5
(
2011
)
3
,
pp. 244-261
Persistent link: https://www.econbiz.de/10009376303
Saved in:
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