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~isPartOf:"International journal of business excellence"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Hitchcock, Michael"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
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Dienstleistungsqualität
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Importance-performance analysis
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Performance-Messung
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Service quality
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Hitchcock, Michael
Mikulić, Josip
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International journal of business excellence
Tourism management : research, policies, practice
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ECONIS (ZBW)
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A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
2
Importance-performance analysis in tourism : a framework for researchers
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
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