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~isPartOf:"International journal of business excellence : IJBEX"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Glossary included"
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Dienstleistungsqualität
Consumer behaviour
18
Konsumentenverhalten
18
India
9
Indien
9
Service quality
9
Customer satisfaction
8
Internet marketing
8
Kundenzufriedenheit
8
Online retailing
8
Online-Handel
8
Online-Marketing
8
Beziehungsmarketing
6
E-commerce
6
Electronic Banking
6
Electronic Commerce
6
Electronic banking
6
Innovation adoption
6
Innovationsakzeptanz
6
Relationship marketing
6
Social Web
6
Social web
6
Information technology
4
Informationstechnik
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Internet
4
SEM
4
Structural equation model
4
Strukturgleichungsmodell
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social media
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Bangladesh
3
Electronic money
3
Elektronisches Geld
3
Industrie
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Manufacturing industries
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Mobile communications
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service quality
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trust
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Article in journal
Case study
Dissertation u.a. Prüfungsschriften
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Gupta, Garima
2
Singh, Anurupa B.
2
Abu Bakar bin Abdul Hamid
1
Adedeji Babatunji Samuel
1
Adil, Mohd.
1
Al-Refaie, Abbas
1
Bharti, Kumkum
1
Dutt, Maani
1
Joshi, Ambrish
1
Latiff, Ahmad Shaharudin Abdul
1
Lim Pei Sian
1
Mansour, Majeed Mustafa Othman
1
Md Uzir Hossain Uzir
1
Mohammad Mizanur Rahman
1
Mohammed Hariri Bakri
1
Nasir, Mohd.
1
Nor Azah Abdul Aziz
1
Nor Ratna Masrom
1
Nurul Fadly Habidin
1
Rahaman, Md. Saidur
1
Ramadna, Abeer Mahmoud
1
Sadiq, Mohd.
1
Viswanathan, Preethi
1
Viswanathan, Preeti
1
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International journal of business excellence : IJBEX
Journal of retailing and consumer services
70
International journal of business information systems : IJBIS
31
International journal of hospitality management
30
The service industries journal
30
Journal of business research : JBR
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of payments strategy & systems
24
Journal of internet commerce
21
International journal of quality & reliability management
20
Services marketing quarterly
19
The journal of services marketing
18
International journal of contemporary hospitality management
16
International journal of e-business research : an official publication of the Information Resources Management Association
16
Cogent business & management
15
International journal of services and operations management
15
Journal of travel and tourism marketing
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
International journal of services, economics and management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Journal of hospitality marketing & management
14
Electronic commerce research and applications
13
International journal of electronic customer relationship management : IJECRM
13
The TQM journal : the international review of organizational improvement
13
The international journal of bank marketing : IJBM
13
International journal of quality and service sciences
12
Journal of service research : JSR
12
Tourism management : research, policies, practice
12
Information systems and e-business management : ISeB
11
International journal of production economics
11
Electronic commerce research
10
Journal of electronic commerce research : JECR
10
Managing service quality : MSQ ; an international journal
10
Asia Pacific journal of marketing and logistics
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of bank marketing
9
International journal of electronic business
9
International journal of networking and virtual organisations : IJNVO
9
International journal of services technology and management
9
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ECONIS (ZBW)
9
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1
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9
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date (oldest first)
1
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
2
The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study
Viswanathan, Preeti
;
Singh, Anurupa B.
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 322-337
Persistent link: https://www.econbiz.de/10012199110
Saved in:
3
Determinants affecting customer perceived e-service quality towards e-retailing shopping site in Malaysia
Mohammed Hariri Bakri
;
Lim Pei Sian
;
Nurul Fadly Habidin
; …
- In:
International journal of business excellence : IJBEX
25
(
2021
)
4
,
pp. 491-514
Persistent link: https://www.econbiz.de/10012798426
Saved in:
4
An insight into
internet
banking services by university students in Bangladesh
Mohammad Mizanur Rahman
;
Adedeji Babatunji Samuel
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 300-313
Persistent link: https://www.econbiz.de/10014234677
Saved in:
5
Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
6
Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?
Md Uzir Hossain Uzir
;
Abu Bakar bin Abdul Hamid
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 113-137
Persistent link: https://www.econbiz.de/10012506639
Saved in:
7
SEM approach to determine factors affecting e-government success in Jordan
Al-Refaie, Abbas
;
Ramadna, Abeer Mahmoud
- In:
International journal of business excellence : IJBEX
23
(
2021
)
3
,
pp. 330-352
Persistent link: https://www.econbiz.de/10012506679
Saved in:
8
SSTQUAL model : assessment of ATM service quality in an emerging economy
Adil, Mohd.
;
Nasir, Mohd.
;
Sadiq, Mohd.
;
Bharti, Kumkum
- In:
International journal of business excellence : IJBEX
22
(
2020
)
1
,
pp. 114-138
Persistent link: https://www.econbiz.de/10012506374
Saved in:
9
Acceptance of mobile banking in Islamic banks : integration of DeLone and McLean IS model and unified theory of acceptance and use of technology
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
21
(
2020
)
4
,
pp. 564-584
Persistent link: https://www.econbiz.de/10012250854
Saved in:
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