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~isPartOf:"International journal of business information systems : IJBIS"
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Search: subject:"customer relationship management"
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Beziehungsmarketing
60
Relationship marketing
60
Consumer behaviour
24
Konsumentenverhalten
24
E-commerce
20
Electronic Commerce
20
Customer satisfaction
16
Kundenzufriedenheit
16
Online retailing
15
Online-Handel
15
Social Web
14
Social web
14
CRM
11
customer relationship management
11
Internet marketing
10
Online-Marketing
10
e-commerce
10
Data Mining
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India
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Indien
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Dienstleistungsqualität
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Einzelhandel
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customer satisfaction
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data mining
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social media
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Confidence
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Lieferkette
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Soziales Netzwerk
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Structural equation model
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Strukturgleichungsmodell
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Supply chain
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Vertrauen
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Website
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Customer integration
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Smith, Alan D.
6
Deepika
2
Rahul, T.
2
Singh, Shashank Vikram Pratap
2
Abdolvand, Neda
1
Abdul Hafaz Ngah
1
Abedin, Ehsan
1
Aboalganam, Khalid M.
1
Aeron, Harsha
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Afsar, Amir
1
Afsharian, Sara Pesaran
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Aggarwal, Himanshu
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Agrawal, Amit Kumar
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Agrawal, Arjun
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Al-Dwairi, Radwan Moh'd
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Al-Hawary, Sulieman Ibraheem Shelash
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Al-Shawabkeh, Abdallah
1
Al-Zeaud, Hussein Ali
1
Al-hawajreh, Kamel Mohammad Yousef
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Albadvi, Amir
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Alhijawi, Bushra
1
Alipour, Sima
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Alotaibi, Youseef
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Alqaryouti, Omar
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Aminafshar, Zahra
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Anber Abraheem Shlash Mohammad
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Asgharinajib, Maryam
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Atlikhan, Atefeh
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Babaei, Mohammad Esmaeil
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Baul, Utpal
1
Bayat, Ruhollah
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1
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1
Budiardjo, Eko K.
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International journal of business information systems : IJBIS
Journal of business research : JBR
634
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
60
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21
Factors propelling the adoption of internet banking : the role of e-customer service, website design, brand image and customer satisfaction
Rahi, Samar
;
Mazuri Abd Ghani
;
Abdul Hafaz Ngah
- In:
International journal of business information systems : …
33
(
2020
)
4
,
pp. 549-569
Persistent link: https://www.econbiz.de/10012199507
Saved in:
22
The effect of country-of-origin on the consumer purchase intention considering the mediating role of the brand equity dimensions
Shirvani, Seyyed Milad
;
Motamedi, Negar
;
Mohtaram, Rahim
- In:
International journal of business information systems : …
35
(
2020
)
3
,
pp. 363-377
Persistent link: https://www.econbiz.de/10012506764
Saved in:
23
The critical success factors for customer realtionship management implementation : a systematic literature review
Meyliana
;
Hidayanto, Achmad Nizar
;
Budiardjo, Eko K.
- In:
International journal of business information systems : …
23
(
2016
)
2
,
pp. 131-174
Persistent link: https://www.econbiz.de/10011636710
Saved in:
24
Application of the stimuli-organism-response framework to factors influencing social commerce intentions among social network users
Dashti, Mehdi
;
Sanayei, Ali
;
Dolatabadi, Hossein Rezaei
; …
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 177-202
Persistent link: https://www.econbiz.de/10012037771
Saved in:
25
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
26
Exploring the antecedents of co-creation in hospital-supplier relationship : an empirical study on private sector hospitals in India
Chakraborty, Samyadip
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 393-424
Persistent link: https://www.econbiz.de/10012159020
Saved in:
27
Search engine marketing and
customer
relationship
management
within a social media environment
Smith, Alan D.
- In:
International journal of business information systems : …
22
(
2016
)
2
,
pp. 181-210
Persistent link: https://www.econbiz.de/10011610178
Saved in:
28
Business to customer (B2C) e-commerce implementation process : a case study experience in fashion and apparel business in Malaysia
Paris, Deborah Libu
;
Mahadi Bahari
;
Iahad, Noorminshah A.
- In:
International journal of business information systems : …
29
(
2018
)
1
,
pp. 92-105
Persistent link: https://www.econbiz.de/10011980182
Saved in:
29
An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar
;
Nagendra, Asha
;
Divekar, Rajiv
; …
- In:
International journal of business information systems : …
29
(
2018
)
2
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
Saved in:
30
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
Saved in:
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