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~isPartOf:"International journal of business performance management"
~person:"Johnston, Robert"
~person:"Laihonen, Harri"
~subject:"Dienstleistungsmanagement"
~subject:"Unternehmenserfolg"
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Dienstleistungsmanagement
Unternehmenserfolg
Contingency theory
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International journal of business performance management
Measuring business excellence : the journal of organizational performance management
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Always learning
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Managing service quality : MSQ ; an international journal
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Applying performance measurement in service operations : analysis of contextual differences
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
International journal of business performance management
15
(
2014
)
3
,
pp. 243-261
Persistent link: https://www.econbiz.de/10010484259
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