//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Alnawas, Ibrahim"
~person:"De Klerk, Helena M."
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Beschwerdemanagement
3
Consumer behaviour
3
Konsumentenverhalten
3
Beziehungsmarketing
2
Relationship marketing
2
Black people
1
Brand forgiveness
1
Consumer protection
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Emerging economies
1
Hospitality
1
Interpersonal attachment styles
1
Kundenservice
1
Kundenzufriedenheit
1
Product failure attributions
1
Schwarze Menschen
1
Schwellenländer
1
Service
1
Service failure
1
Service quality
1
Social relations
1
South Africa
1
Soziale Beziehungen
1
Südafrika
1
Thinking styles
1
Verbraucherschutz
1
anger
1
consumer complaint behaviour
1
emerging markets
1
race
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Alnawas, Ibrahim
De Klerk, Helena M.
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Donoghue, Suné
3
Miao, Li
3
Sparks, Beverley
3
Huey Chern Boo
2
Kim, Heewon
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Kyungmin
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
Meng, Fang
2
Ro, Heejung
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Strydom, Nina
2
Taheri, Babak
2
Wang, Xingyu
2
Weber, Karin
2
Wei, Wei
2
Abu Farha, Allam K.
1
Adler, Howard
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Andreassen, Tor Wallin
1
Andrews, Lynda
1
Assaf, A. Georges
1
Au, Norman
1
more ...
less ...
Published in...
All
International journal of consumer studies
International journal of contemporary hospitality management
International journal of hospitality management
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
2
Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour
Donoghue, Suné
;
Strydom, Nina
;
Andrews, Lynda
; …
- In:
International journal of consumer studies
40
(
2016
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10011523494
Saved in:
3
The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Donoghue, Suné
;
De Klerk, Helena M.
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 456-467
Persistent link: https://www.econbiz.de/10003865173
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->