//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Ortiz, Jaime"
~subject:"Firm performance"
~subject:"Internet marketing"
~subject:"Viral marketing"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Confidence"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Firm performance
Internet marketing
Viral marketing
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Confidence
1
Consumer behaviour
1
Customer integration
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Konsumentenverhalten
1
Kundenintegration
1
Kundenservice
1
Kundenzufriedenheit
1
Relationship marketing
1
Service quality
1
Vertrauen
1
Virales Marketing
1
complaint handling
1
customer engagement
1
customer experience
1
service failure
1
trust
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
1
Language
All
English
1
Author
All
Ortiz, Jaime
Ha, Hong Youl
2
Pan, Huifeng
2
Abraham, Mathew
1
Chang, Chun-Ming
1
Chauhan, Sumedha
1
Chen, Guofu
1
Chih, Wen-Hai
1
Cranage, David A.
1
Deng, Qian
1
Eser, Zeliha
1
Fu, Tianyu
1
George, Ajimon
1
Honora, Andreawan
1
Huang, Songshan
1
Jaiswal, MP
1
Jones, Christie
1
Joseph, Ajay
1
Joseph, Eric Thomas
1
Kim, Soyoung
1
Kumar, Poonam
1
Kuo, Pei-Jou
1
Li, Chi-Hua
1
Li, Mimi
1
Li, Shuhao
1
Liu, Min
1
Liu, Zhiqiang
1
Lo, Yin-hsi
1
Pfeuffer, Alexander
1
Phua, Joe
1
Qu, Hua
1
Shen, Han
1
Wang, Xuequn
1
Wu, Luorong
1
Xu, Jie
1
Zhang, Lu
1
more ...
less ...
Published in...
All
International journal of consumer studies
International journal of contemporary hospitality management
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->