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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~person:"Cvelbar, Ljubica Knežević"
~subject:"Beziehungsmarketing"
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Cvelbar, Ljubica Knežević
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The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
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