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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of marketing"
~person:"White, Katherine"
~subject:"Customer satisfaction"
~subject:"emotions"
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Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth
Allard, Thomas
;
Dunn, Lea H.
;
White, Katherine
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012231631
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