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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Social Indicators Research"
~isPartOf:"Working paper"
~subject:"Online-Handel"
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Search: subject:"Satisfaction"
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Online-Handel
Customer satisfaction
926
Kundenzufriedenheit
923
Consumer behaviour
606
Konsumentenverhalten
606
Service quality
544
Dienstleistungsqualität
543
Beziehungsmarketing
460
Relationship marketing
460
Job satisfaction
390
Arbeitszufriedenheit
364
Hotel industry
302
Hotellerie
302
Satisfaction
279
Life satisfaction
211
Gastronomie
147
Restaurant industry
147
Zufriedenheit
137
Emotion
133
Tourism employees
130
Tourismusberufe
130
Employee retention
122
Mitarbeiterbindung
122
Arbeitsverhalten
114
Work behaviour
114
Customer service
111
Kundenservice
111
Online retailing
99
Quality of life
99
Einzelhandel
91
Retail trade
91
Beschwerdemanagement
82
Complaint management
82
Hospitality industry
77
Viral marketing
77
Virales Marketing
77
Arbeitskräfte
76
Workforce
76
Gastgewerbe
74
Brand management
72
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99
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Park, Jungkun
3
Zhang, Zili
3
Baier, Daniel
2
Barari, Mojtaba
2
Hyun, Hyowon
2
Law, Chun Hung Roberts
2
Li, Hengyun
2
Liébana-Cabanillas, Francisco
2
Paul, Justin
2
Poncin, Ingrid
2
Xu, Xun
2
Zhang, Ziqiong
2
Abbes, Intissar
1
Adil, Mohd
1
Aguilar-Illescas, Rocío
1
Ahmadi, Hormoz
1
Ahn, Jiseon
1
Ahrholdt, Dennis C.
1
Al Halbusi, Hussam
1
Al Khateeb, Amr
1
Alalwan, Ali Abdallah
1
Algharabat, Raed
1
Ali Ahani
1
Alizadeh, Hamid
1
Aljaberi, Musheer A.
1
Alnawas, Ibrahim
1
Alves, Helena
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
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Anaya-Sánchez, Rafael
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Anshu, Kumari
1
Antipov, Evgeny A.
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Arcodia, Charles
1
Arnott, David C.
1
Au, Wai Ching
1
Audrain-Pontevia, Anne-Françoise
1
Ayodeji, Ogunmola Gabriel
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of retailing and consumer services
Social Indicators Research
Working paper
International journal of electronic marketing and retailing : IJEMR
24
Journal of business research : JBR
19
Journal of internet commerce
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Cogent business & management
14
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of business information systems : IJBIS
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
Journal of strategic marketing
9
Journal of retailing
8
Psychology & marketing
8
The service industries journal
8
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Electronic commerce research and applications
6
Electronic markets : the international journal on networked business
6
Information systems and e-business management : ISeB
6
International journal of internet marketing and advertising : IJIMA
6
International journal of production economics
6
International journal of quality & reliability management
6
Journal of global marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing management : MM
6
Service business
6
Administrative Sciences : open access journal
5
Electronic commerce research
5
International journal of electronic business : IJEB
5
International journal of electronic commerce : IJEC
5
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ECONIS (ZBW)
99
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app
satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang
;
Lee, Chia-Chi
;
Chou, Cindy Yunhsin
; …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
Saved in:
4
Online personalized recommended product quality and e-impulse buying : a conditional mediation analysis
Ampadu, Seth
;
Jiang, Yuanchun
;
Debrah, Emmanuel
;
Antwi, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209534
Saved in:
5
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
6
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
7
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
8
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
9
Actual consumers' response to purchase refurbished smartphones : exploring perceived value from product reviews in online retailing
Nasiri, Mohammad Sadegh
;
Shokouhyar, Sajjad
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648957
Saved in:
10
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
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