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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Cai, Ruiying"
~person:"Madera, Juan M."
~subject:"Complaint management"
~subject:"Service recovery performance"
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Complaint management
Service recovery performance
Beschwerdemanagement
3
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Emotion
2
Emotional labor
2
Kundenzufriedenheit
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Service quality
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Artificial intelligence
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Communication privacy management theory
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Complaint
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Consumer behaviour
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Customer compensation
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Customer service
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Datenschutz
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Künstliche Intelligenz
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Leadership style
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Cai, Ruiying
Madera, Juan M.
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Miao, Li
3
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Huey Chern Boo
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Kim, Hyunsu
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Lee, Gyehee
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Lee, Lindsey
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Luo, Anqi
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Magnini, Vincent P.
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Meng, Fang
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Ro, Heejung
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So, Kevin Kam Fung
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Sreejesh, S.
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Taheri, Babak
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Wang, Xingyu
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Abu Farha, Allam K.
1
Adler, Howard
1
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Akarsu, Tugra Nazlil
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Al Khateeb, Amr
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Assaf, A. Georges
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
The Cornell hospitality quarterly
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The service industries journal
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Tourism management : research, policies, practice
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Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
Saved in:
2
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
3
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
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