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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Lee, Gyehee"
~person:"Madera, Juan M."
~person:"Wei, Wei"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
6
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Emotion
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Relationship marketing
3
Emotional labor
2
Service recovery performance
2
Airbnb
1
Analysis of variance
1
Attribution of responsibility
1
Business model
1
Complaints
1
Conservation of resources theory
1
Corporate culture
1
Culture
1
Customer compensation
1
Customer orientation
1
Customer service
1
Customer-related social stressors
1
Emotional exhaustion
1
Führungsstil
1
Gastronomie
1
Geschäftsmodell
1
Kundenservice
1
Leadership style
1
Peer-to-peer
1
Perspective taking
1
Resolutions
1
Restaurant industry
1
Service failures
1
Service recovery strategy
1
Share Economy
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Sharing economy
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South Korea
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Lee, Gyehee
Madera, Juan M.
Wei, Wei
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Miao, Li
3
Sparks, Beverley
3
Huey Chern Boo
2
Kim, Heewon
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Kyungmin
2
Kim, Taegoo
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Magnini, Vincent P.
2
Meng, Fang
2
Ro, Heejung
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Taheri, Babak
2
Wang, Xingyu
2
Weber, Karin
2
Abu Farha, Allam K.
1
Adler, Howard
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Ali, Faizan
1
Alnawas, Ibrahim
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Au, Norman
1
Baker, Melissa A.
1
Bradley, Graham L.
1
Butcher, Ken
1
Cai, Liping A.
1
Cai, Ruiying
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International journal of contemporary hospitality management
International journal of hospitality management
Service business
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
2
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
3
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
4
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
5
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
6
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
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