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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"The journal of brand management : an international journal"
~person:"Lui, Steven S."
~subject:"Dienstleistungssektor"
~subject:"Hotellerie"
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Lui, Steven S.
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International journal of contemporary hospitality management
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
The journal of brand management : an international journal
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Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
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