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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of services, economics and management"
~person:"Hanks, Lydia"
~subject:"Customer satisfaction"
~subject:"emotions"
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International journal of contemporary hospitality management
International journal of services, economics and management
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Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
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