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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Zhang, Tracy Jun-Fheng"
~subject:"Hotellerie"
~subject:"Restaurant industry"
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Arbeitszufriedenheit
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Zhang, Tracy Jun-Fheng
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International journal of contemporary hospitality management
Journal of business ethics : JOBE
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-Fheng
;
Yau, …
- In:
Journal of business ethics : JOBE
114
(
2013
)
4
,
pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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