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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Restaurant industry
Beschwerdemanagement
38
Complaint management
38
Dienstleistungsqualität
29
Service quality
29
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
20
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
18
Customer service
9
Emotion
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Kundenservice
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Service recovery
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Gastronomie
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Viral marketing
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Virales Marketing
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Hospitality industry
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Hotel industry
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Hotellerie
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service recovery
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China
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Mobile communications
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Mobilkommunikation
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Service failure
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USA
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United States
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Arbeitszufriedenheit
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Gerechtigkeit
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Internet marketing
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Job satisfaction
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Justice
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Online retailing
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Online-Handel
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Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Jang, Soocheong
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Jovanovic, Verka
1
Kim, Jong-Hyeong
1
Kim, Taegoo
1
Lee, Gyehee
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MacQuilken, Lisa
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Parsa, H. G.
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Robertson, Nichola
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Siu, Noel Yee-Man
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Sparks, Beverley
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Sukhu, Anupama
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Weber, Karin
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Yau, Cheuk-Ying Jackie
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International journal of contemporary hospitality management
Journal of business ethics : JOBE
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
2
Quality management journal : QMJ
2
The journal of services marketing
2
The service industries journal
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Journal of African business
1
Journal of hospitality and tourism insights
1
Managing service quality : MSQ ; an international journal
1
Services marketing quarterly
1
South Asian journal of marketing
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
2
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
3
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
4
The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-Fheng
;
Yau, …
- In:
Journal of business ethics : JOBE
114
(
2013
)
4
,
pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
Saved in:
5
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
Saved in:
6
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
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