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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research : JSR"
~person:"Brady, Michael K."
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
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Beschwerdemanagement
Complaint management
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Dienstleistungsqualität
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Service quality
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Brady, Michael K.
Balaji, M. S.
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Chebat, Jean-Charles
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International journal of contemporary hospitality management
Journal of business research : JBR
Journal of service research : JSR
Journal of the Academy of Marketing Science
1
The journal of services marketing
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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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