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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Flavián Blanco, Carlos"
~subject:"Hotel industry"
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Hotel industry
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Complaints
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Gender
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Hotellerie
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Kundenservice
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Kundenzufriedenheit
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Mobile communications
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Flavián Blanco, Carlos
Karatepe, Osman M.
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Aguilar-Rojas, Oscar
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Au, Norman
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Ekiz, Erdogan H.
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Fandos-Herrera, Carmina
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Lee, Chung Hun
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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