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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Consumer behaviour"
~subject:"Restaurant industry"
~subject:"Service failures"
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Consumer behaviour
Restaurant industry
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Beschwerdemanagement
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Complaint management
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Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
21
Kundenzufriedenheit
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of business research : JBR
40
International journal of hospitality management
29
Journal of hospitality marketing & management
27
The journal of services marketing
22
Journal of retailing and consumer services
21
Journal of service research : JSR
14
European journal of marketing : EJM
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Psychology & marketing
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International journal of consumer studies
9
Journal of service management
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Managing service quality : MSQ ; an international journal
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Service business
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Services marketing quarterly
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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Cogent business & management
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Journal of the Academy of Marketing Science
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Journal of travel and tourism marketing
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Marketing letters : a journal of research in marketing
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
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Journal of consumer marketing
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Journal of marketing management : MM
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Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Marketing intelligence & planning
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Asia-Pacific journal of business administration
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Gabler Edition Wissenschaft
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Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
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