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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Dienstleistungsmanagement"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Dienstleistungsmanagement
Restaurant industry
Beschwerdemanagement
33
Complaint management
33
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
16
Relationship marketing
16
Customer service
8
Kundenservice
8
Service recovery
8
Emotion
7
Viral marketing
6
Virales Marketing
6
Gastgewerbe
5
Gastronomie
5
Hospitality industry
5
Hotel industry
5
Hotellerie
5
China
4
Mobile communications
4
Mobilkommunikation
4
service recovery
4
Internet marketing
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Online-Marketing
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Service failure
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Service failures
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Social Web
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Social web
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Tourism industry
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Tourismuswirtschaft
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service failure
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Airline
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Arbeitszufriedenheit
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Akarsu, Tugra Nazlil
1
Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Foroudi, Pantea
1
Jang, Soocheong
1
Jovanovic, Verka
1
Kim, Jong-Hyeong
1
Kim, Kyungmin
1
Kim, Taegoo
1
Lee, Gyehee
1
MacQuilken, Lisa
1
Marvi, Reza
1
Mattila, Anna S.
1
Parsa, H. G.
1
Robertson, Nichola
1
Sparks, Beverley
1
Sukhu, Anupama
1
Wang, Chenya
1
Weber, Karin
1
Yoo, Joanne Jung-eun
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
11
Journal of hospitality marketing & management
9
The journal of services marketing
3
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Managing service quality : MSQ ; an international journal
2
Quality management journal : QMJ
2
The service industries journal
2
Academy of Management perspectives : AMP
1
Administrative Sciences : open access journal
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Applied Marketing Science / Angewandte Marketingforschung
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Bankwirtschaftliche Schriftenreihe
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Enlightening tourism : ET ; a pathmaking journal
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Interaktionen im Dienstleistungsbereich
1
Journal of African business
1
Journal of accounting & management information systems : JAMIS
1
Journal of business ethics : JOBE
1
Journal of hospitality and tourism insights
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing and marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Management decision : MD
1
Marketing intelligence & planning
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Research
1
Services marketing quarterly
1
South Asian journal of marketing
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
7
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7
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date (oldest first)
1
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
2
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
3
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
4
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
5
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
Saved in:
6
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
7
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
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