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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"NBER Working Paper"
~isPartOf:"The international review of retail, distribution and consumer research"
~person:"Hua, Nan"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
3
Konsumentenverhalten
3
Customer satisfaction
2
Gastronomie
2
Kundenzufriedenheit
2
Restaurant industry
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Customer service
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Electronic money
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Elektronisches Geld
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Extrinsic
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Hotel industry
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Hotellerie
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Hotels
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Individual difference
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Innovation adoption
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Innovationsakzeptanz
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Intrinsic
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Kundenservice
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Mobile Business
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Mobile business
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Mobile communications
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Mobile payment
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Mobilkommunikation
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Near field communication
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Restaurant
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Restaurants
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Selbstbedienung
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Self-service
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Self-service technologies (SSTs)
1
Service failure
1
Transcendent service experience
1
Valence framework
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management response
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negative reviews
1
purchase intention
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service recovery
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Hua, Nan
Han, Heesup
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Jang, Soocheong
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Jin, Naehyun Paul
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Line, Nathaniel D.
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Mattila, Anna S.
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Qu, Hailin
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Bujisic, Milos
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Cai, Ruiying
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Fong, Lawrence Hoc Nang
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International journal of contemporary hospitality management
Journal of hospitality marketing & management
NBER Working Paper
The international review of retail, distribution and consumer research
International journal of hospitality management
2
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All
ECONIS (ZBW)
2
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Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
2
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
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