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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~isPartOf:"Marketing intelligence & planning"
~person:"Ma, Ke"
~subject:"Customer satisfaction"
~subject:"Electronic Banking"
~subject:"Elektronisches Geld"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
~subject:"Relationship marketing"
~subject:"mobile payments"
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International journal of contemporary hospitality management
Journal of payments strategy & systems
Marketing intelligence & planning
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The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
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