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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Relationship marketing"
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Search: subject_exact:"Service industry"
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Relationship marketing
Dienstleistungssektor
23
Service industry
23
Dienstleistungsqualität
14
Service quality
14
Beziehungsmarketing
9
Customer satisfaction
9
Kundenzufriedenheit
9
Services
6
Consumer behaviour
5
Innovation
5
Konsumentenverhalten
5
Arbeitsverhalten
4
Arbeitszufriedenheit
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Creativity
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Customer service
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Dienstleistung
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Innovation management
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Innovationsmanagement
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Job satisfaction
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Kundenservice
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Beschwerdemanagement
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Complaint management
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Fluggesellschaft
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Hospital
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Hospitality
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Krankenhaus
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Lieferantenmanagement
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Service innovation
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Stress
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Supplier relationship management
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9
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Abu, Mimi Liana
1
Bilgihan, Anil
1
Biswas, Supriya
1
Bojei, Jamil
1
Bujisic, Milos
1
Chu, Rongwei
1
Ennew, Christine T.
1
Fallu, Jean-Mathieu
1
Gummesson, Evert
1
Høgevold, Nils
1
Krishna, Anupam
1
Law, Agnes K. Y.
1
Lazarus, Davis
1
Liu, Matthew Tingchi
1
Mattila, Anna
1
Mitussis, Darryn
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Ricard, Line
1
Singhal, Shuchi
1
Svensson, Göran
1
Toufaily, Elissar
1
Tseng, Ting-hsiang
1
Wong, IpKin Anthony
1
Wu, Luorong
1
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International journal of contemporary hospitality management
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
The journal of services marketing
31
Journal of business research : JBR
26
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service management
13
Journal of service research
11
The service industries journal
11
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
4
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
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ECONIS (ZBW)
9
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9
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date (oldest first)
1
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
Saved in:
2
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
3
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
4
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
5
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
6
The underlying dimensions of relationship marketing in the Malaysian mobile service sector
Bojei, Jamil
;
Abu, Mimi Liana
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 169-190
Persistent link: https://www.econbiz.de/10010490483
Saved in:
7
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
8
Adoption of customer relationship management in the service sector and its impact on performance
Law, Agnes K. Y.
;
Ennew, Christine T.
;
Mitussis, Darryn
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 301-330
Persistent link: https://www.econbiz.de/10010244771
Saved in:
9
Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
Saved in:
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