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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
~subject:"Service quality"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Kundenintegration
Service quality
Beziehungsmarketing
226
Relationship marketing
226
Consumer behaviour
123
Konsumentenverhalten
123
Kundenzufriedenheit
93
Dienstleistungsqualität
83
Hotel industry
41
Hotellerie
41
Customer integration
35
Brand management
33
Markenführung
33
Brand image
23
Markenimage
23
Social Web
22
Social web
22
Customer value
21
Kundenwert
21
Betriebliche Wertschöpfung
20
Brand
20
Gastronomie
20
Restaurant industry
20
Value creation
20
Markenartikel
19
Customer loyalty
18
Dienstleistungssektor
17
Service industry
17
Services
17
Customer experience
16
Customer service
16
Kundenservice
16
Viral marketing
16
Virales Marketing
16
Beschwerdemanagement
15
Complaint management
15
Dienstleistung
15
Confidence
14
Emotion
14
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Article
136
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1
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137
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137
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1
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137
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Aksoy, Lerzan
3
Edvardsson, Bo
3
Han, Heesup
3
Jaakkola, Elina
3
Kandampully, Jay
3
McColl-Kennedy, Janet R.
3
Ponsignon, Frederic
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bilstein, Nicola
2
Buhalis, Dimitrios
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Gursoy, Dogan
2
Hammedi, Wafa
2
Helkkula, Anu
2
Keiningham, Timothy
2
Kim, Soyeon
2
Malthouse, Edward C.
2
Rubio Benito, Natalia
2
Sparks, Beverley
2
Tanford, Sarah
2
Tronvoll, Bård
2
Witell, Lars
2
Wu, Luorong
2
Aarikka-Stenroos, Leena
1
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akpinar, Ezgi
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
Anaya, Gerardo Joel
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Aparicio-Valverde, Mireia
1
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Published in...
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International journal of contemporary hospitality management
Journal of service management
Journal of retailing and consumer services
427
Journal of business research : JBR
273
International journal of hospitality management
177
The journal of services marketing
159
The service industries journal
115
Industrial marketing management : the international journal for industrial and high-tech firms
86
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
75
Journal of service research : JSR
74
Journal of strategic marketing
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Service business
65
Services marketing quarterly
65
Journal of retailing
63
Tourism management : research, policies, practice
62
Cogent business & management
60
The journal of business & industrial marketing
57
Journal of the Academy of Marketing Science
56
The international review of retail, distribution and consumer research
52
Asia Pacific journal of marketing and logistics
51
SpringerLink / Bücher
49
International journal of retail & distribution management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Psychology & marketing
44
Journal of service research
43
The TQM journal : the international review of organizational improvement
43
The international journal of bank marketing : IJBM
43
Marketing intelligence & planning
41
International journal of electronic customer relationship management : IJECRM
39
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
39
Journal of marketing
38
International journal of retail and distribution management
36
The journal of product & brand management
35
European journal of marketing : EJM
32
International journal of electronic marketing and retailing : IJEMR
32
International journal of quality and service sciences
32
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
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ECONIS (ZBW)
137
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137
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
3
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
4
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
5
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
6
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
7
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
8
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
9
Insights into managerial responses to repeat customers : the moderating role of social influence and revisit intention
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4330-4347
Persistent link: https://www.econbiz.de/10014430112
Saved in:
10
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
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