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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"NBER Working Paper"
~isPartOf:"The international review of retail, distribution and consumer research"
~person:"Bai, Billy"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
3
Konsumentenverhalten
3
Service quality
2
AI-enabled service attributes
1
Arbeitspsychologie
1
Arbeitszufriedenheit
1
Attribution theory
1
Beziehungsmarketing
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Customer satisfaction
1
Customer value
1
Customer value cocreation
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Dienstleistungssektor
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Emotion
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Empathy
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Ethics
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Ethik
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Hospital
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Job satisfaction
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Justice
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Krankenhaus
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Kundenwert
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Kundenzufriedenheit
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Lebensqualität
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Mental fatigue
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Moral identity
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Organizational psychology
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Personality psychology
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Persönlichkeitspsychologie
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Physical fatigue
1
Positive emotion
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Psychological job demand
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Psychological need satisfaction
1
Quality of life
1
Relationship marketing
1
S-D orientation
1
Service hospitableness
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Service industry
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Service-Dominant Logic
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Service-dominant logic
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Bai, Billy
Jang, Soocheong
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Bujisic, Milos
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Cai, Ruiying
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Han, Heesup
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International journal of contemporary hospitality management
NBER Working Paper
The international review of retail, distribution and consumer research
International journal of hospitality management
2
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All
ECONIS (ZBW)
2
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From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
2
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
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