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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"NBER Working Paper"
~isPartOf:"The international review of retail, distribution and consumer research"
~person:"Jang, Soocheong"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Consumer behaviour
10
Konsumentenverhalten
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Gastronomie
6
Restaurant industry
6
Advertising effects
3
Customer satisfaction
3
Kundenzufriedenheit
3
Service quality
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Werbewirkung
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Beschwerdemanagement
2
Brand image
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Brand management
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Complaint management
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Elaboration likelihood model
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Markenführung
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Markenimage
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Service failures
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Service recovery
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Advertising
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Anthropomorphic cue
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Café service quality
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Cognition
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Jang, Soocheong
Alnawas, Ibrahim
2
Bai, Billy
2
Bujisic, Milos
2
Cai, Ruiying
2
Fong, Lawrence Hoc Nang
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Han, Heesup
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International journal of contemporary hospitality management
NBER Working Paper
The international review of retail, distribution and consumer research
International journal of hospitality management
5
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
The journal of services marketing
1
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ECONIS (ZBW)
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Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
3
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
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