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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Almanza, Barbara"
~person:"Basso, Kenny"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"United States"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Brand image
Customer integration
Hotellerie
Service quality
United States
Virales Marketing
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Beziehungsmarketing
2
Consumer behavior
2
Relationship marketing
2
Classification
1
Confidence
1
Consumer envy
1
Customer loyalty
1
Customer retention
1
Customer service
1
Customer-to-customer interaction (CCI)
1
Decision
1
Dienstleistungsmarketing
1
Einzelhandel
1
Elderly people
1
Emotion
1
Emotions
1
Entscheidung
1
Envy
1
Food service
1
Gastronomie
1
Healthcare
1
High-consequence decisions
1
Industry classification
1
Klassifikation
1
Kundenbindung
1
Kundenservice
1
Ladengestaltung
1
Loyalty
1
Neid
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Older shoppers
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Preferential treatment
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1
Restaurant
1
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Almanza, Barbara
Basso, Kenny
Jang, Soocheong
9
Han, Heesup
8
Mattila, Anna S.
6
Sharma, Piyush
5
Ha, Hong Youl
4
Klaus, Philipp
4
Wong, IpKin Anthony
4
Wu, Luorong
4
Bilgihan, Anil
3
Chua, Bee-Lia
3
Fong, Lawrence Hoc Nang
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Ha, Jooyeon
3
Hollebeek, Linda D.
3
Jeong, Miyoung
3
Kim, Jong Min
3
Law, Chun Hung Roberts
3
Liu, Matthew Tingchi
3
Rosenbaum, Mark
3
Shoemaker, Stowe
3
Sparks, Beverley
3
Swanson, Scott R.
3
Weber, Karin
3
Alnawas, Ibrahim
2
Anaya, Gerardo Joel
2
Bai, Billy
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bradley, Graham L.
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cai, Ruiying
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Chen, Xiaohong
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Chi, Christina Geng-qing
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Choi, Beom Joon
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Collier, Joel E.
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International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
1
Journal of revenue and pricing management
1
The international review of retail, distribution and consumer research
1
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All
ECONIS (ZBW)
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The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
Classifying restaurants to improve usability of restaurant research
Farber Canziani, Bonnie
;
Almanza, Barbara
;
Frash, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1467-1483
Persistent link: https://www.econbiz.de/10011596273
Saved in:
4
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
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