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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~subject:"Restaurant industry"
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Restaurant industry
Beschwerdemanagement
63
Complaint management
63
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
41
Kundenzufriedenheit
41
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
30
Relationship marketing
30
Customer service
20
Kundenservice
20
Service recovery
16
Service failure
10
Emotion
8
Service failures
7
USA
7
United States
7
Viral marketing
6
Virales Marketing
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Dienstleistungssektor
5
Gastronomie
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Hotel industry
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Hotellerie
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Mobile communications
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Mobilkommunikation
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Selbstbedienung
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Self-service
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Service industry
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Social Web
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Social web
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Airline
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Dienstleistungsmanagement
4
Dienstleistungsmarketing
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Fluggesellschaft
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Gastgewerbe
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Hospitality industry
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Self-service technology
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Service management
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Berenguer Contrí, Gloria
1
Bradley, Graham L.
1
Fuentes Blasco, María
1
Gil Saura, Irene
1
Jang, Soocheong
1
Kim, Jong-Hyeong
1
Kim, Namwoon
1
Kim, Taegoo
1
Lee, Gyehee
1
Moliner Velázquez, Beatriz
1
Sharma, Piyush
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Tam, Jackie L. M.
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International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
10
Journal of hospitality marketing & management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel and tourism marketing
2
Quality management journal : QMJ
2
The service industries journal
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Journal of African business
1
Journal of business ethics : JOBE
1
Journal of hospitality and tourism insights
1
Managing service quality : MSQ ; an international journal
1
Services marketing quarterly
1
South Asian journal of marketing
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
5
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
3
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
4
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
5
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
Saved in:
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