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~isPartOf:"International journal of contemporary hospitality management"
~person:"Grewal, Dhruv"
~person:"Walsh, Gianfranco"
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
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Consumer behaviour
Dienstleistungsqualität
Emotion
Service quality
Konsumentenverhalten
3
Beziehungsmarketing
2
Customer satisfaction
2
Kundenzufriedenheit
2
Relationship marketing
2
Viral marketing
2
Virales Marketing
2
Beschwerdemanagement
1
Complaint management
1
Confidence
1
Dienstleistungssektor
1
Digital platform
1
Digitale Plattform
1
Display authenticity
1
Friedliness
1
Internet marketing
1
Multiparty service failure
1
Negative emotions
1
Online retailing
1
Online reviews
1
Online-Handel
1
Online-Marketing
1
Personal sense of power
1
Platform business
1
Platform-centric service failure
1
Review trustworthiness
1
Service industry
1
Service relationship
1
Service satisfaction
1
Share Economy
1
Sharing economy
1
Social Web
1
Social media marketing
1
Social web
1
Temporal contiguity cue
1
Tipping
1
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3
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Grewal, Dhruv
Walsh, Gianfranco
Wu, Luorong
Han, Heesup
12
Jang, Soocheong
10
Bilgihan, Anil
5
Jeong, Miyoung
5
Chua, Bee-Lia
4
Fong, Lawrence Hoc Nang
4
Hwang, Jinsoo
4
Law, Chun Hung Roberts
4
Mattila, Anna S.
4
Sparks, Beverley
4
Bai, Billy
3
Cai, Ruiying
3
Denizci Guillet, Basak
3
DiPietro, Robin B.
3
Huang, Songshan
3
Hwang, Johye
3
Hyun, Sunghyup Sean
3
Kim, Heewon
3
Kim, Jong-Hyeong
3
Kim, Seongseop
3
Nicolau, Juan Luis
3
Parsa, H. G.
3
Shoemaker, Stowe
3
Suh, Eunju
3
Swanson, Scott R.
3
Weber, Karin
3
Wong, IpKin Anthony
3
Adler, Howard
2
Alnawas, Ibrahim
2
Bonn, Mark Andrew
2
Bradley, Graham L.
2
Bujisic, Milos
2
Chen, Xiaohong
2
Chen, Yong
2
Chi, Christina Geng-qing
2
Cranage, David A.
2
Gursoy, Dogan
2
Ha, Hong Youl
2
Hanks, Lydia
2
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International journal of contemporary hospitality management
Journal of retailing
13
International journal of hospitality management
12
Journal of business research : JBR
11
Journal of the Academy of Marketing Science
10
Marketing : ZFP ; journal of research and management
9
Journal of marketing
7
Psychology & marketing
6
Jahrbuch der Absatz- und Verbrauchsforschung
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing research
5
European management journal
4
MSI reports : working paper series
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of service research : JSR
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The journal of services marketing
3
Journal of hospitality marketing & management
2
Journal of marketing management : MM
2
Journal of marketing research : JMR
2
Journal of service management
2
The journal of product & brand management
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Cornell hospitality quarterly : CQ
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
European retail research
1
International journal of markets and business systems
1
International marketing review
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of international marketing
1
Journal of service research
1
Journal of travel and tourism marketing
1
Journal of vacation marketing : an international journal
1
Review of marketing research
1
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ECONIS (ZBW)
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1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Sharing information now vs later : the effect of temporal contiguity cue and power on consumer response toward online reviews
Wu, Luorong
;
Shen, Han
;
Li, Mimi
;
Deng, Qian
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 648-668
Persistent link: https://www.econbiz.de/10011687632
Saved in:
3
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
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