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~isPartOf:"International journal of contemporary hospitality management"
~person:"Høgevold, Nils"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
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Høgevold, Nils
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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