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~isPartOf:"International journal of contemporary hospitality management"
~person:"He, Yuanqiong"
~subject:"China"
~subject:"Complaint management"
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Service climate, employee commitment and
customer
satisfaction
: evidence from the hospitality industry in China
He, Yuanqiong
;
Wenli, Li
;
Lai, Kin Keung
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 592-607
Persistent link: https://www.econbiz.de/10009267070
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