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~isPartOf:"International journal of contemporary hospitality management"
~person:"Jang, Soocheong"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
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Beschwerdemanagement
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4
Kundenzufriedenheit
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Consumer behaviour
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Konsumentenverhalten
3
Dienstleistungsqualität
2
Gastronomie
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Service failures
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Jang, Soocheong
Abu Farha, Allam K.
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Akarsu, Tugra Nazlil
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Alnawas, Ibrahim
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Do The Khoa
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Fu, Xiaoxiao
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Kim, Heewon
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Kim, Song Ee
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Kim, Taegoo
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Lee, Gyehee
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Lehto, Xinran Y.
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Liu, Qing
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Ma, Shihan
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Miao, Li
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Peng, Jia-Min
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So, Amy Siu Ian
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International journal of contemporary hospitality management
International journal of hospitality management
4
Journal of hospitality marketing & management
1
The journal of services marketing
1
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ECONIS (ZBW)
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Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
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