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~isPartOf:"International journal of contemporary hospitality management"
~person:"Mattila, Anna"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Dienstleistungssektor
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Display authenticity
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Friedliness
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Konsumentenverhalten
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Kundenzufriedenheit
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Service industry
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Service quality
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Service relationship
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Service satisfaction
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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
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