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~isPartOf:"International journal of contemporary hospitality management"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
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Service quality
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Beschwerdemanagement
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Complaint management
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Customer value
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Dienstleistungsmanagement
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Mattila, Anna S.
Cobanoglu, Cihan
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International journal of contemporary hospitality management
International journal of hospitality management
10
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
The journal of services marketing
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Journal of service research
2
Journal of travel and tourism marketing
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Services marketing quarterly
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Cornell hospitality quarterly : CQ
1
Handbook of hospitality marketing management
1
International journal of retail & distribution management
1
Journal of global marketing
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Journal of international consumer marketing
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Journal of retailing
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Journal of service management
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The Cornell hospitality quarterly
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Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
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2
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
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