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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Air travel"
~subject:"Customer satisfaction"
~type:"article"
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Air travel
Customer satisfaction
Airline
9
Fluggesellschaft
9
Dienstleistungsqualität
4
Service quality
4
Air transport
3
Airlines
3
Dienstleistungssektor
3
Luftverkehr
3
Service industry
3
Arbeitsverhalten
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Aviation employees
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer service
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Employee retention
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Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Luftverkehrsberufe
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Mitarbeiterbindung
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Relationship marketing
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Work behaviour
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Advertising
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Advertising effects
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Air passenger transport
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Airfare
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Airline industry
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Airport
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Ancillary services
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Arbeitszufriedenheit
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Betrieblicher Konflikt
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Han, Heesup
1
Hwang, Jinsoo
1
Høgevold, Nils
1
Morosan, Cristian
1
Otero-Neira, Carmen
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Padin, Carmen
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Svensson, Göran
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International journal of contemporary hospitality management
Journal of air transport management
49
Journal of travel and tourism marketing
14
Journal of retailing and consumer services
7
Tourism management : research, policies, practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
6
International journal of business and economics
3
International journal of business policy and economics
3
Journal of business research : JBR
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism review
3
Asia Pacific journal of marketing and logistics
2
Contemporary economics
2
International journal of hospitality management
2
International journal of production economics
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Research in transportation economics
2
Service business : an international journal
2
The journal of services marketing
2
The service industries journal
2
Transportation research / E : an international journal
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Advances in management accounting
1
Annals of tourism research empirical insights
1
Benchmarking : an international journal
1
Business and society review : a quarterly forum on the role of business in a free society
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Cogent business & management
1
Decision : official journal of Indian Institute of Management Calcutta
1
Economies et sociétés ; 49,3
1
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ECONIS (ZBW)
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
3
Toward an integrated model of adoption of mobile phones for purchasing ancillary services in air travel
Morosan, Cristian
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 246-271
Persistent link: https://www.econbiz.de/10010250183
Saved in:
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