//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistung"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service industry"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
Relationship marketing
Dienstleistungssektor
17
Service industry
17
Dienstleistungsqualität
10
Service quality
10
Services
6
Customer satisfaction
5
Innovation
5
Kundenzufriedenheit
5
Arbeitsverhalten
4
Arbeitszufriedenheit
4
Beziehungsmarketing
4
Consumer behaviour
4
Creativity
4
Customer service
4
Job satisfaction
4
Konsumentenverhalten
4
Kreativität
4
Kundenservice
4
Work behaviour
4
Airline
3
Arbeitskräfte
3
Emotion
3
Fluggesellschaft
3
Hospital
3
Hospitality
3
Innovation management
3
Innovationsmanagement
3
Krankenhaus
3
Service innovation
3
Stress
3
Work stress
3
Workforce
3
Arbeitsgruppe
2
Dienstleistungsinnovation
2
Dienstleistungsmarketing
2
Gastgewerbe
2
Hospitality industry
2
Leistungsmotivation
2
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Back, Ki-Joon
1
Bilgihan, Anil
1
Bujisic, Milos
1
Chen, Li-Cheng
1
Chu, Rongwei
1
Gummesson, Evert
1
Hon, Alice H. Y.
1
Høgevold, Nils
1
Kuo, Chun-Min
1
Lai, John
1
Lee, Minwoo
1
Lin, Pearl M. C.
1
Liu, Matthew Tingchi
1
Lui, Steven S.
1
Mattila, Anna
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Park, Hyekyung
1
Peng, Kang-Lin
1
Svensson, Göran
1
Tseng, Chin-Yao
1
Tseng, Ting-hsiang
1
Wong, IpKin Anthony
1
Wu, Luorong
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of business research : JBR
46
The service industries journal
46
The journal of services marketing
45
Journal of service research : JSR
34
Journal of service management
31
Journal of retailing and consumer services
22
Journal of service research
22
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of production economics
17
SpringerLink / Bücher
17
Services marketing quarterly
16
International journal of services technology and management
15
Service business
15
The journal of business & industrial marketing
15
Journal of the Academy of Marketing Science
11
Schriften zum Produktionsmanagement
11
International journal of hospitality management
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
European review of service economics and management
8
Managing service quality : MSQ ; an international journal
8
International journal of quality and service sciences
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Europäische Hochschulschriften / 5
6
Interaktionen im Dienstleistungsbereich
6
International journal of production research
6
International journal of services and operations management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
The handbook of innovation and services : a multi-disciplinary perspective
6
Consultancy and innovation : the business service revolution in Europe
5
Forum Dienstleistungsmanagement
5
Gabler Edition Wissenschaft
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management : IJSOM
5
Journal of business-to-business marketing
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of service theory and practice : JSTP
5
Journal of strategic marketing
5
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
5
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A critical review of technology-driven service innovation in hospitality and tourism : current discussions and future research agendas
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4502-4534
Persistent link: https://www.econbiz.de/10014430131
Saved in:
2
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
3
Social entrepreneurs : innovating rural tourism through the activism of service science
Peng, Kang-Lin
;
Lin, Pearl M. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
6
,
pp. 1225-1244
Persistent link: https://www.econbiz.de/10011589759
Saved in:
4
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
5
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
6
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
7
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
8
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->