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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Fluggesellschaft"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Fluggesellschaft
Restaurant industry
Beschwerdemanagement
20
Complaint management
20
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
11
Consumer behaviour
11
Konsumentenverhalten
11
Relationship marketing
11
Service recovery
8
Customer service
5
Kundenservice
5
Emotion
4
Viral marketing
4
Virales Marketing
4
China
3
Gastgewerbe
3
Gastronomie
3
Hospitality industry
3
Hotel industry
3
Hotellerie
3
Mobile communications
3
Mobilkommunikation
3
Service failure
3
Service failures
3
Tourism industry
3
Tourismuswirtschaft
3
Airline
2
Arbeitszufriedenheit
2
Comparison
2
Dienstleistungsmanagement
2
Internet marketing
2
Job satisfaction
2
Negative emotions
2
Online-Marketing
2
Restaurants
2
Service management
2
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Bradley, Graham L.
1
Chi, Christina Geng-qing
1
Høgevold, Nils
1
Jang, Soocheong
1
Kim, Jong-Hyeong
1
Kim, Taegoo
1
Lee, Gyehee
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Sparks, Beverley
1
Svensson, Göran
1
Weber, Karin
1
Wen, Biyan
1
Yoo, Joanne Jung-eun
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International journal of contemporary hospitality management
International journal of hospitality management
10
Journal of hospitality marketing & management
9
Journal of air transport management
8
Journal of travel and tourism marketing
4
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Quality management journal : QMJ
2
The service industries journal
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Business and society review : a quarterly forum on the role of business in a free society
1
Challenges and opportunities for transportation services in the post-COVID-19 era
1
Chinese management studies : CMS
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
International journal of business and economics
1
International journal of economics and business research
1
International journal of human resource management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of African business
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of hospitality and tourism insights
1
Journal of innovation & knowledge : JIK
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
1
Management decision
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Review of managerial science
1
Service business
1
Services marketing quarterly
1
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ECONIS (ZBW)
5
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5
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
3
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
4
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
5
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
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