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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Hotellerie"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Hotellerie
Restaurant industry
Beschwerdemanagement
20
Complaint management
20
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
11
Consumer behaviour
11
Konsumentenverhalten
11
Relationship marketing
11
Service recovery
8
Customer service
5
Kundenservice
5
Emotion
4
Viral marketing
4
Virales Marketing
4
China
3
Gastgewerbe
3
Gastronomie
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Hospitality industry
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Hotel industry
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Mobile communications
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Mobilkommunikation
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Service failure
3
Service failures
3
Tourism industry
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Tourismuswirtschaft
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Airline
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Arbeitszufriedenheit
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Comparison
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Dienstleistungsmanagement
2
Fluggesellschaft
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Internet marketing
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Job satisfaction
2
Negative emotions
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Online-Marketing
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Restaurants
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Service management
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6
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English
6
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Aguilar-Rojas, Oscar
1
Au, Norman
1
Bradley, Graham L.
1
Ekiz, Erdogan H.
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Jang, Soocheong
1
Karatepe, Osman M.
1
Kim, Jong-Hyeong
1
Kim, Taegoo
1
Lee, Gyehee
1
Sparks, Beverley
1
Weber, Karin
1
Yoo, Joanne Jung-eun
1
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International journal of contemporary hospitality management
International journal of hospitality management
17
Journal of hospitality marketing & management
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
The journal of services marketing
4
Journal of travel and tourism marketing
3
Tourism management : research, policies, practice
3
Journal of vacation marketing : an international journal
2
Quality management journal : QMJ
2
The service industries journal
2
Administrative Sciences : open access journal
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Enlightening tourism : ET ; a pathmaking journal
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Innovatives Markenmanagement
1
International journal of business and economics
1
International journal of management practice : IJMP
1
International journal of services, economics and management
1
Journal of African business
1
Journal of accounting & management information systems : JAMIS
1
Journal of business ethics : JOBE
1
Journal of global marketing
1
Journal of hospitality and tourism insights
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Managing service quality : MSQ ; an international journal
1
Services marketing cases in emerging markets : an asian perspective
1
Services marketing quarterly
1
South Asian journal of marketing
1
Springer eBook Collection / Business and Management
1
SpringerLink / Bücher
1
The Cornell hospitality quarterly
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
6
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
4
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
5
Perceived organizational support, career satisfaction, and performance outcomes : a study of hotel employees in Cameroon
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 735-752
Persistent link: https://www.econbiz.de/10009568731
Saved in:
6
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.
;
Au, Norman
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Saved in:
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