//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service industry"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Relationship marketing
Dienstleistungssektor
17
Service industry
17
Dienstleistungsqualität
10
Service quality
10
Services
6
Customer satisfaction
5
Innovation
5
Kundenzufriedenheit
5
Arbeitsverhalten
4
Arbeitszufriedenheit
4
Beziehungsmarketing
4
Consumer behaviour
4
Creativity
4
Customer service
4
Dienstleistung
4
Job satisfaction
4
Kreativität
4
Kundenservice
4
Work behaviour
4
Airline
3
Arbeitskräfte
3
Emotion
3
Fluggesellschaft
3
Hospital
3
Hospitality
3
Innovation management
3
Innovationsmanagement
3
Krankenhaus
3
Service innovation
3
Stress
3
Work stress
3
Workforce
3
Arbeitsgruppe
2
Dienstleistungsinnovation
2
Dienstleistungsmarketing
2
Gastgewerbe
2
Hospitality industry
2
Leistungsmotivation
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Bai, Billy
1
Bilgihan, Anil
1
Bujisic, Milos
1
Chu, Rongwei
1
Gummesson, Evert
1
Høgevold, Nils
1
Li, Minglong
1
Li, Yingli
1
Liu, Matthew Tingchi
1
Mattila, Anna
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Qiu, Hailian
1
Svensson, Göran
1
Tai, Yang-Fei
1
Tseng, Ting-hsiang
1
Wang, Jen Chun
1
Wang, Ning
1
Wang, Yi-Chieh
1
Wong, IpKin Anthony
1
Wu, Luorong
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
The journal of services marketing
45
Journal of business research : JBR
30
Journal of retailing and consumer services
26
Journal of service research : JSR
25
The service industries journal
22
Journal of service management
20
Journal of service research
14
Services marketing quarterly
14
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of hospitality management
10
Journal of the Academy of Marketing Science
10
SpringerLink / Bücher
9
Interaktionen im Dienstleistungsbereich
7
International journal of production economics
7
Journal of strategic marketing
7
Psychology & marketing
7
Service business
7
The journal of business & industrial marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of services and operations management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Asia Pacific journal of marketing and logistics
5
Gabler Edition Wissenschaft
5
International journal of electronic customer relationship management : IJECRM
5
Journal of business-to-business marketing
5
Journal of hospitality marketing & management
5
Journal of marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Managing service quality : MSQ ; an international journal
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
International journal of business excellence
4
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of service theory and practice
4
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
European journal of marketing : EJM
3
Europäische Hochschulschriften / 5
3
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
2
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
3
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
4
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
5
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
6
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->