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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Restaurant industry"
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Restaurant industry
Beschwerdemanagement
20
Complaint management
20
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
11
Consumer behaviour
11
Konsumentenverhalten
11
Relationship marketing
11
Service recovery
8
Customer service
5
Kundenservice
5
Emotion
4
Viral marketing
4
Virales Marketing
4
China
3
Gastgewerbe
3
Gastronomie
3
Hospitality industry
3
Hotel industry
3
Hotellerie
3
Mobile communications
3
Mobilkommunikation
3
Service failure
3
Service failures
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Tourism industry
3
Tourismuswirtschaft
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Airline
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Arbeitszufriedenheit
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Comparison
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Dienstleistungsmanagement
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Fluggesellschaft
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Internet marketing
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Job satisfaction
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Negative emotions
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Online-Marketing
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Restaurants
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Service management
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Bradley, Graham L.
1
Jang, Soocheong
1
Kim, Jong-Hyeong
1
Kim, Taegoo
1
Lee, Gyehee
1
Sparks, Beverley
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Weber, Karin
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Yoo, Joanne Jung-eun
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International journal of contemporary hospitality management
International journal of hospitality management
10
Journal of hospitality marketing & management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel and tourism marketing
2
Quality management journal : QMJ
2
The journal of services marketing
2
The service industries journal
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Journal of African business
1
Journal of business ethics : JOBE
1
Journal of hospitality and tourism insights
1
Managing service quality : MSQ ; an international journal
1
Services marketing quarterly
1
South Asian journal of marketing
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
3
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
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