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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Kundenservice
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
7
Social Web
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120
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Han, Heesup
5
Lo, Ada S.
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Gursoy, Dogan
2
Huang, Songshan
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Kim, Seongseop
2
Kim, Soyeon
2
King, Ceridwyn
2
Lee, Amy
2
Lee, Jin-soo
2
Li, Yaoqi
2
Luu Trong Tuan
2
Mattila, Anna
2
Raab, Carola
2
Rahimi, Roya
2
Sparks, Beverley
2
Stalcup, Lawrence D.
2
Tanford, Sarah
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Abbott, JéAnna Lanza
1
Abu Farha, Allam K.
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
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Albayrak, Tahir
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Aluri, Ajay
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Ammari, Nedra Bahri
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Aparicio-Valverde, Mireia
1
Asante, Bismark Omane
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Au, Norman
1
Aziz, Mariam Ashraf
1
Babakus, Emin
1
Bai, Billy
1
Baker, Melissa A.
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Published in...
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International journal of contemporary hospitality management
Journal of business research : JBR
648
Journal of retailing and consumer services
584
Industrial marketing management : the international journal for industrial and high-tech firms
424
International journal of electronic customer relationship management : IJECRM
389
SpringerLink / Bücher
358
International journal of hospitality management
300
The journal of services marketing
227
The journal of business & industrial marketing
199
The service industries journal
195
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
186
Journal of strategic marketing
179
Journal of the Academy of Marketing Science
176
Journal of marketing
134
Springer eBook Collection / Business and Economics
128
Premier reference source
122
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
114
Marketing intelligence & planning
113
Gabler Edition Wissenschaft
110
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
107
Journal of retailing
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
104
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
101
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
98
European journal of marketing : EJM
96
Services marketing quarterly
95
Journal of marketing management : MM
87
The international journal of bank marketing : IJBM
86
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
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ECONIS (ZBW)
120
OLC EcoSci
1
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121
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1
Customer
relationship
management
(people, process and technology) and organisational culture in hotels : which traits matter?
Rahimi, Roya
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1380-1402
Persistent link: https://www.econbiz.de/10011732137
Saved in:
2
Implementing
Customer
Relationship
Management
(CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya
;
Gunlu, Ebru
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
Saved in:
3
Customer
relationship
management
for hotels in Hong Kong
Lo, Ada S.
;
Stalcup, Lawrence D.
;
Lee, Amy
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
Saved in:
4
Customer
relationship
management
for hotels in Hong Kong
Lo, Ada S.
;
Stalcup, Lawrence D.
;
Lee, Amy
- In:
International journal of contemporary hospitality management
22
(
2010
)
2
,
pp. 139-160
Persistent link: https://www.econbiz.de/10008386121
Saved in:
5
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
6
Impact of green marketing on peer-to-peer accommodation platform users' repurchase intention and positive word-of-mouth : mediation of trust and consumer identification
Huang, Songshan
;
Qu, Hua
;
Wang, Xuequn
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 691-712
Persistent link: https://www.econbiz.de/10014483762
Saved in:
7
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
8
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
9
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
10
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
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