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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
14
Konsumentenverhalten
14
Online retailing
13
Online-Handel
13
Dienstleistungsqualität
9
Internet marketing
9
Online-Marketing
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Service quality
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Confidence
5
Customer service
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Kundenservice
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Vertrauen
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e-CRM
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Internet
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KMU
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Marketing management
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Marketingmanagement
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customer satisfaction
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Information technology
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Informationstechnik
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Retail trade
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Taiwan
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customer loyalty
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customer relationship management
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China
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Al-nassar, Bilal Ali Yaseen
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Arsalan Najmi
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Abu-Shanab, Emad
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Adebanjo, Dotun
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Ahmad, Wasim
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Ahmed, Waqar
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Algharabat, Raed S.
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Anagreh, Layla
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Atchariyachanvanich, Kanokwan
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Aziz, R. Abd El
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Babgohari, Ali Zamani
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Boas, Vânia Vilas
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Bodendorf, Freimut
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Chen, Tser-yieth
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Cheng, F. F.
1
Chowdhury, Sanjit Roy
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Corbitt, Brian
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Couto, João Pedro Almeida
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Ellioon, A.
1
Esfidani, Mohammad R.
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Esmaili, Ebrahim
1
Essawi, N. El
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Farooq, Umar
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Fathian, Mohammad
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Feng, Cheng-min
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Ford, John B.
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Foroutan, Neda
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Garcia-Diaz, Alberto
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Gide, E.
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Goldkuhl, Göran
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Hawamdeh, Suliman
1
Heiens, Richard A.
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Hemmati, Amin
1
Hoffman, K. Douglas
1
Hou, Jia-jeng
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Huang, Y. T.
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International journal of electronic customer relationship management : IJECRM
SpringerLink / Bücher
235
Journal of retailing and consumer services
202
Electronic commerce research
177
Journal of business research : JBR
146
Information systems and e-business management : ISeB
119
International journal of business information systems : IJBIS
100
Journal of internet commerce
100
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
99
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Information systems research : ISR
90
International journal of electronic business
90
International journal of e-business research : an official publication of the Information Resources Management Association
89
International journal of production economics
89
Management science : journal of the Institute for Operations Research and the Management Sciences
87
Springer eBook Collection
87
European journal of operational research : EJOR
85
Electronic commerce research and applications
75
Electronic markets : the international journal on networked business
75
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
74
International journal of electronic marketing and retailing : IJEMR
74
Premier reference source
74
Technological forecasting & social change : an international journal
74
Journal of electronic commerce research : JECR
68
International journal of electronic commerce : IJEC
66
Transportation research / E : an international journal
63
Electronic markets : EM ; the international journal of electronic commerce and business media
62
NBER working paper series
62
International journal of production research
59
Journal of management information systems : JMIS
59
Springer eBook Collection / Business and Economics
53
Telecommunications policy : the international journal of digital economy, data sciences and new media
51
Gabler Edition Wissenschaft
50
International journal of internet marketing and advertising : IJIMA
48
International journal of networking and virtual organisations : IJNVO
46
Journal of retailing
46
European research studies
45
Journal of organizational computing and electronic commerce
42
NBER Working Paper
42
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ECONIS (ZBW)
51
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
3
A path to empower consumers' lookout : analysing the role of digital strategies on consumers' intention to buy from the perspective of TBP
Waheed, Abdul
;
Ahmad, Wasim
;
Syed, Nida
;
Farooq, Umar
; …
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 342-356
Persistent link: https://www.econbiz.de/10014309488
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
The role of technical and relational factors in trust and predisposition for online commerce : digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
8
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
9
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
10
Factors affecting acceptance of the internet as a marketing intelligence tool among sales staff
Foroutan, Neda
;
Esfidani, Mohammad R.
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 142-157
Persistent link: https://www.econbiz.de/10011966913
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