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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Retail trade"
~subject:"Service quality"
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Retail trade
Service quality
Consumer behaviour
415
Konsumentenverhalten
415
Customer satisfaction
125
Kundenzufriedenheit
125
Beziehungsmarketing
111
Relationship marketing
111
Online retailing
102
Online-Handel
102
Dienstleistungsqualität
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Hotel industry
77
Hotellerie
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69
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trust
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128
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128
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Chandra, Bibhas
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kumar, Sumit
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Abbate, Tindara
1
Abubakar, Binta
1
Acharyulu, G. V. R. K.
1
Al Haj Dawood, Emilia
1
Al Khasawneh, Mohammad Hamdi
1
Al-Ansi, Amr
1
Al-Dmour, Hani
1
Al-Dmour, Rand H.
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anh Chi Phan
1
Anusree, M. R.
1
Assimakopoulos, Costas
1
Atadil, Hilmi A.
1
Atilgan, Kalender Özcan
1
Baek, Jooa
1
Baker, Melissa A.
1
Baskaran, Kamaladevi
1
Bateman, Patrick J.
1
Bayindir, Murat
1
Becerra, Enrique P.
1
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International journal of electronic marketing and retailing : IJEMR
Journal of hospitality marketing & management
Journal of retailing and consumer services
639
Journal of business research : JBR
227
International journal of hospitality management
193
Journal of retailing
142
International journal of retail & distribution management
128
The international review of retail, distribution and consumer research
117
The journal of services marketing
114
International journal of contemporary hospitality management
76
International journal of retail and distribution management
75
The service industries journal
72
Services marketing quarterly
69
Journal of travel and tourism marketing
66
Cogent business & management
58
Psychology & marketing
54
European journal of marketing : EJM
48
Asia Pacific journal of marketing and logistics
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
38
Management science : journal of the Institute for Operations Research and the Management Sciences
37
Journal of strategic marketing
36
Marketing intelligence & planning
36
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
35
Journal of service management
35
Journal of marketing
33
Tourism management : research, policies, practice
33
European journal of operational research : EJOR
32
International journal of consumer studies
32
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Technological forecasting & social change : an international journal
29
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
28
Journal of air transport management
27
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of internet commerce
26
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ECONIS (ZBW)
128
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
3
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
4
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
5
Comparison of the consumers' need for touch in terms of high-touch and low-touch products in online and offline retail stores
Atilgan, Kalender Özcan
;
Bayindir, Murat
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10014309994
Saved in:
6
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
7
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
8
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
9
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
10
Shopping orientations and its influence on online purchase intention : a study of young adults
Meppurath, Daly Paulose
;
Varghese, Roshna
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 105-135
Persistent link: https://www.econbiz.de/10012695462
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