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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"The journal of services marketing"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Emotion
Kundenzufriedenheit
Consumer behaviour
429
Konsumentenverhalten
429
Beziehungsmarketing
154
Relationship marketing
154
Customer satisfaction
135
Dienstleistungsqualität
128
Service quality
128
Online retailing
103
Online-Handel
103
E-commerce
56
Electronic Commerce
56
Social Web
56
Social web
56
Einzelhandel
54
Internet marketing
54
Online-Marketing
54
Retail trade
54
Viral marketing
40
Virales Marketing
40
Brand management
39
Markenführung
39
Customer service
35
Kundenservice
35
Dienstleistungssektor
30
Service industry
30
USA
30
Brand image
28
Markenimage
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28
Confidence
27
Vertrauen
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Website
22
Beschwerdemanagement
21
Complaint management
21
Customer experience
21
India
21
Indien
20
Innovation adoption
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159
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160
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160
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1
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1
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English
160
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Klaus, Philipp
4
Mattila, Anna S.
3
Sharma, Piyush
3
Al Khasawneh, Mohammad Hamdi
2
Alkire, Linda
2
Bajpai, Naval
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Gounaris, Spiros
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Madupalli, Ramana Kumar
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Poddar, Amit
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Svari, Sander
2
Svensson, Göran
2
Voorhees, Clay M.
2
Abou-Elgheit, Emad
1
Acharyulu, G. V. R. K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Akrimi, Yosra
1
Aksoy, Lerzan
1
Al Naimi, Husam
1
Al-Adwan, Ahmad Samed
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Alhorani, Alaa
1
Ali, Fayaz
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Anh Chi Phan
1
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Published in...
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International journal of electronic marketing and retailing : IJEMR
The journal of services marketing
Journal of retailing and consumer services
424
Journal of business research : JBR
291
International journal of hospitality management
228
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
104
Psychology & marketing
96
International journal of contemporary hospitality management
93
Tourism management : research, policies, practice
86
Cogent business & management
84
The service industries journal
70
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
65
Services marketing quarterly
64
Asia Pacific journal of marketing and logistics
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Journal of consumer research : JCR ; an interdisciplinary bimonthly
61
European journal of marketing : EJM
59
The journal of brand management : an international journal
52
International journal of consumer studies
50
Journal of service research : JSR
48
The journal of product & brand management
48
Service business
47
Tourism management perspectives : TMP
47
Journal of strategic marketing
46
Journal of service management
45
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
43
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
42
The international review of retail, distribution and consumer research
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
The international journal of bank marketing : IJBM
37
Journal of the Academy of Marketing Science
36
Marketing letters : a journal of research in marketing
36
European journal of marketing
35
International journal of retail & distribution management
33
International journal of retail and distribution management
33
Journal of retailing
33
Marketing intelligence & planning
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
31
Journal of Islamic marketing
31
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ECONIS (ZBW)
160
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1
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Stimulators of impulse buying behaviour : an analysis of Pakistan's readymade garment buyers
Nawaz, Nainan
;
Rehman, Hina
;
Kashif, Sadaf
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10014310011
Saved in:
7
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
8
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
9
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
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